Nour Abou El Rous

Provided frontline customer support, professionally and promptly resolving service-related issues for a diverse customer base.

Managed a high volume of inquiries via phone, email, and in-person, maintaining a customer satisfaction rate of 90%+.

Processed transactions and handled administrative tasks, including account updates and documentation, with meticulous attention to detail.

Escalated complex issues to senior staff while ensuring customers remained informed throughout the resolution process.

Contributed to team training sessions by sharing best practices for handling difficult customer interactions, enhancing team performance.

Managed and updated pharmacy database records with high accuracy, ensuring zero data discrepancies across thousands of entries.

Maintained precise inventory tracking and efficiently processed hundreds of customer transactions daily, enhancing operational flow.

Assisted in handling customer queries and data processing, ensuring timely and accurate responses to over 50 inquiries per day.

Collaborated with the pharmacy team to streamline data entry workflows, contributing to a measurable reduction in processing time.

Generated regular reports on inventory and transaction data for management review, supporting informed decision-making.